Study goals
To describe the implementation of payroll process automation, analyzing its impacts on operational efficiency, information confidentiality, and reduction of employees’ emotional overload, based on a practical intervention in a real organizational context.
Relevance / originality
Technical report integrating automation, information governance, and emotional well-being in the Brazilian corporate environment, presenting practical, measurable evidence of simultaneous gains in these areas, contributing to fill the gap in applied studies on payroll processes.
Methodology / approach
Single applied descriptive case study, structured under the CIMO model, with participant observation, document collection, and progressive testing, following technical report protocol to analyze the implementation of a real automation solution in an organizational context.
Main results
65% reduction in cost per transaction, decrease in average processing time from six to three business days, elimination of typing errors, increased information confidentiality, and perceived lower stress among employees involved in the process.
Theoretical / methodological contributions
Applies the technical report protocol to a payroll process, integrating concepts of automation, emotional exhaustion, and mindfulness, providing practical, structured evidence of how technological interventions impact organizational performance and well-being.
Social / management contributions
Demonstrates that automating critical processes can simultaneously reduce costs, optimize workflows, enhance information security, and improve emotional well-being, reinforcing the importance of cross-department integration and operational governance in organizations.